Shipment:

  • Shipment costs are added to each order, depending on the weight of the purchased products and the selected method of delivery.
  • prices for shipment depends on weight, shipment metod and location
  • Shipment costs include the cost of packing.
  • if you live in country outside Europe Union you will need Import Permit, this will take extra costs

 

  • Orders are delivered by courier service or Poczta Polska (Polish Postal Service – this concerns only the shipment of small plants), after making a payment to the bank account or via PayPal.
  • Customers can also collect any ordered items in person at the company’s registered office, after making an appointment.
  • The procedure for processing an order is started after arranging the payment. We process orders within 1-3 working days following the date of arranging the payment.
  • Each customer will be informed by e-mail about making the payment by the OrchidGarden store and about sending the parcel.
  • Orchids are dispatched from Monday to Thursday, according to the order of payments. Accessories are dispatched from Monday to Friday.
  • The date of delivery can be postponed due to a too low temperature (in winter), a too high temperature or holidays and other non-working days. Shipments can also be suspended during exhibitions in which the company is participating. Information on suspending shipments will be published on the homepage of the store and sent to customers via e-mail.



Complaints

  • The owner of OrchidGarden accepts the responsibility for making sure that the plants sold are healthy and in good condition, free of diseases and pests.
  • The plants are packed in an appropriate manner in order to ensure that they will not be damaged during transportation.
  • The OrchidGarden company will not be held responsible for any damage caused by the delivering party (the postal service or the courier company), so, if you notice any damage (CRUMPLING, BREAKING, TEARING, etc.) upon  receipt of your parcel, open the parcel immediately in the presence of the delivering party and fill in the complaint form provided by the courier or the postal service.
  • The OrchidGarden company will not be held responsible for any damage caused durring delivery if buyer lives outside Europe Union and decide for shipment without necessary Import Permit - in this case YOU ORDER ON YOUR OWN RISK
  • If, after receiving the parcel, you are not satisfied with the quality of our products, or the plants are noticeably sick or damaged, please report the problem, attaching a photo of the plant being the subject of your complaint, immediately after unpacking.
  • The Seller can demand the return of any plant that is the subject of a complaint. In such a case, you should send the product in the same condition as it was on receipt. Taking any cultivating actions, e.g. replanting, dividing, cutting sick roots, means that the products have been accepted. Following receipt of the products sent back to the company’s registered office, the cost of the products and the shipment will be refunded (the cost of the shipment of the sick plant will be refunded as well, since we consider this our responsibility).
  • In exchange for the sick or damaged plant, we will send you a new plant at the Seller’s expense, subject to the condition that it is available in stock. In case of the lack of the genus complained about, you will get a refund for the product, but you are also entitled to select other products from our current range, up to a total equal to the price of the product complained about.
  • Pursuant to the binding legal regulations, each customer is entitled to cancel his or her purchase and return the purchased products within 14 days following receipt of the parcel (without the necessity of specifying the reason, you only have to inform us about the return). In such a case, the cost of the products will be refunded. Please send back the products in the same condition as they were on receipt. If you decide to replant the plants or take any other similar actions, it means that you have accepted the products and they are no longer subject to return. In such a case the shipment cost is not refunded, so we advice well-thought-out shopping (the shipment cost is the cost incurred by the transport company, as our company does not make any additional profit from the transport costs).
  • if you live in country outside Europe Union and you chose to make order without Import Permit - it is on buyer risk. Refund for damage plant will be possible only for orders with legal import/export documents

Legend

M - Large, rooted seedling (over 2 years to blooming)
       
NFS - 1-2 years till the plant blooms
       
FS - The plant is ready to bloom
       
RK - Plant mounted on a pad
 
The age of the plants is determined by the grower subject to optimal growing conditions.
 
Thus, the time needed before blooming may vary (i.e. it can be shorter or longer), depending on the customer’s specifications.