The OrchidGarden store offers online sale of plants and gardening products via the website www.orchidgarden.pl.
 
The owner of the OrchidGarden website:
 
OrchidGarden & OrchidSklepik Justyna Papuga
 
Łopatki 9
 
98-100 Łask
 
Tax Identification Number (NIP): 5342314922
 
National Business Register Number (REGON): 141413840

 

The OrchidGarden company reserves all copyright to the content published on the website www.orchidgarden.pl.
All texts and descriptions of plants in the store are the intellectual property of the OrchidGarden company. Copying and using them for commercial or non-private purposes, as well as distributing them by any method is prohibited, unless otherwise agreed with the owner of the store, Justyna Papuga.
The content of the websites is subject to copyright, pursuant to the Copyright Act of February 4, 1994 (Journal of Laws of 1994, No. 24, item 83).

 

 

Rules of shopping:

 

  • The range of the OrchidGarden store includes only the articles in stock.
  • Online orders are accepted 24/7.
  • Prices on the website are gross prices in British Pound [GBP].
  • Orchids from the “upon request” list are imported in specific periods, subject to individual orders (dates of deliveries can be found on the website).
  • The store reserves the right to refuse an order, should the product be damaged (in such a case the payment shall be refunded to the Customer). In such an event, the Customer can also select other products from the current products available le at the store.
  • Information about shipping costs is displayed after making a purchase.
  • The store reserves the right to change the prices of products on sale, as well as to carry out and cancel all kinds of promotional activities and sales.
  • The store also reserves the right to change the prices of shipments.
  • We ship only within Europe Union. In the case of a shipment to be sent abroad UE, please ccontact us via e-mail (shipment otside Eurpe Union require import permit, Phytosanitary Certyficate and for some counties also CITES)

 

 

Methods of delivering ordered products:      

                

  • Orders are delivered by courier service or Poczta Polska (Polish Postal Service – this concerns only the shipment of accessories), after making payment to the bank account.
  • Customers can also collect any ordered items in person at the company’s registered office, after making an appointment.
  • The procedure of processing the order is started after making the payment is organised. We process  orders within 1-3 working days following the date of confirming the payment.
  • Each customer will be informed by e-mail about making the payment by the OrchidGarden store and about sending the parcel.
  • Orchids are dispatched from Monday to Thursday, according to the order of payments. Accessories are dispatched from Monday to Friday.
  • The date of delivery can be postponed due to a too low temperature (in winter), too high temperature or holidays and other non-working days. Shipments are suspended also during exhibitions in which the company participates. Information on suspending shipments will be published on the homepage of the store and sent to customers via e-mail.

 

Shipment costs:
- The shipment cost is added to each order, depending on the weight of the purchased products and the selected method of delivery.

- if you live in country outside Europe Union you will need Import Permit, this will take extra costs. 

 

Complaints

  • he owner of OrchidGarden accepts responsibility for making sure that all sold plants are healthy and in good condition, free of diseases and pests.
  • The plants are packed in an appropriate manner in order to ensure that they will not be damaged during transportation.
  • The OrchidGarden company will not be held responsible for any damages caused by the delivering party (the postal service or the courier company), therefore, if you notice any damage (CRUMPLING, BREAKING, TEARING, etc.) on receipt of your parcel, open the parcel immediately in the presence of the delivering party and fill in the complaint form provided by the courier or postal service.
  • The OrchidGarden company will not be held responsible for any damage caused durring delivery if buyer lives outside Europe Union and decide for shipment without necessary Import Permit - in this case YOU ORDER ON YOUR OWN RISK
  • If, after receiving a parcel, you are not satisfied with the quality of our products, or the plants are noticeably sick or damaged, please report the problem, attaching a photo of the plant as the basis of your complaint, immediately after unpacking.
  • The Seller can demand the return of a plant that is the subject of your complaint. In such a case, you should send the product in the same condition it was in on receipt. Taking any cultivating actions, e.g. replanting, dividing, cutting sick roots, means that the products have been accepted. Following receipt of the products sent back to the company’s registered office, the cost of the products and the shipment will be refunded (the cost of the shipment of the sick plant will be refunded as well, since we consider it to be our responsibility).
  • In exchange for a sick or damaged plant, we will send you a new plant at the Seller’s expense, subject to the condition that it is available in stock. In case of the lack of the genus complained about, you will get a refund on the product, but you are also entitled to select other products from our current offer, for a total price equal to the price of the product which is the subject of the complaint.
  • Pursuant to the binding legal regulations, each Customer is entitled to cancel his or her purchase and return the purchased products within 14 days following receipt of the parcel (without the necessity of specifying a reason, you only have to inform us about the return). In such a case, the cost of the products will be refunded. Please send back the products in the same condition as they were on receipt. If you decide to replant the plants or taking any other similar actions, it means that you have accepted the products and they are no longer subject to return. In such a case the shipment cost is not refunded, so we advice well-thought-out shopping (the shipment cost is the cost incurred by the transport company, as our company does not make any additional profit from the transport costs)
  • if you live in country outside Europe Union and you chose to make order without Import Permit - it is on buyer risk. Refund for damage plant will be possible only for orders with legal import/export documents

 

Personal data protection

  • We hereby guarantee that the personal data given in the order form and upon registration in the OrchidGarden store are gathered and processed only for the purpose of processing  orders and sending information about current promotions, pursuant to the Personal Data Protection Act of August 29, 1997 (Journal of Laws of 2002, No. 101, item 926, as later amended). Under no circumstances will  personal data be disclosed to third parties. Each customer will be entitled to access and modify his or her personal data in our database.

 

 

We are looking forward to your visit!
OrchidGarden
Justyna Papuga

 

 

Legend

M - Large, rooted seedling (over 2 years to blooming)
       
NFS - 1-2 years till the plant blooms
       
FS - The plant is ready to bloom
       
RK - Plant mounted on a pad
 
The age of the plants is determined by the grower subject to optimal growing conditions.
 
Thus, the time needed before blooming may vary (i.e. it can be shorter or longer), depending on the customer’s specifications.